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Qeepet

Shipping Policy

Countries We can Ship to:

United States, Australia, Canada, Mexico, Egypt, Turkey, Germany, Italy, Poland, Ireland, Switzerland, Spain, Brazil, Japan, South Korea, United Kingdom, Russia, New Zealand, Israel, Singapore, Thailand, Indonesia, Kuwait, United Arab Emirates, Qatar, Bolivia, Netherlands, Czechia, Sweden, Ukraine

Usually, we ship worldwide, mainly to the following countries/regions. If your country is not listed here, please contact us at customer@qeepet.com.

Shipping CountryShipping MethodShipping TimeCosts
Contiguous United StatesStandard Shipping7-15 days$0
Alaska, HawaiiStandard shipping10-20 days$5
Other CountriesStandard Shipping (Over $89)10-20 days$0
Other CountriesStandard Shipping (Under $89)10-20 days$5

Approximate handling time :
1-2 business days

❗NOTE:

• Expedited shipping is not offered to P.O. Box shipping addresses.
• We do not offer overnight shipping.

• Please note that these are estimated delivery times only, therefore qeepet.com is not guaranteeing delivery dates.

• Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.

• Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.

• Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

• Please fill in your address in all details, otherwise, the package we mail to you will be returned to us, or we will just ignore your request to save everyone the trouble.

• Due to the impact of COVID-19 on our warehouse and shipping operations, order process and shipping time may be delayed up to an additional 14 business days. You may check the details in the below table.

• If you don’t receive our Customer Service team’s response for an extended period of time (24 hours on weekdays, 48 hours on weekends), please check your Contact email’s Spam folder. Our emails may have been filtered incorrectly by your email server/provider.

If you have any questions, please feel free to contact us via email: customer@qeepet.com.

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