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Return & Exchange Policy

At Qeepet, we strive to make our customers 100% satisfied with the products they purchase from us. 

If you are experiencing any shipping or product issues and you are frustrated then please send us an email and our team will assist you immediately.

Below are detailed instructions on how to handle returns and exchanges.

This policy starts from the date of purchase. Please see if these are relevant to you and if the item is covered by our 90 return policy.

The following reasons are covered by our 90-day full refund/exchange policy.
(Qeepet is responsible for the return postage and replacement costs)
▶ We sent the wrong order or item;
▶ You received any broken items;
▶ Or you received a poor/defective quality product.

The following reasons are covered by our 90-day limited coverage return/exchange policy.
(Customer is responsible for the return postage and replacement postage. Qeepet will not refund any shipping costs).
▶ You have chosen the wrong size doll or cloth, or you want to return it for non-quality reasons.

Return service procedure.
• Please submit a support ticket with a clear photo of the item representing the quality issue.
• Please follow the instructions provided by our customer service team.
• Returns will be processed within 3 business days of receiving your item. Once your return has been processed, you will receive an email notification.

Please note that payment processing is outside of our control and may take an additional 7-10 business days for funds to be credited to the account you used at checkout.

Return address (for receiving returned items only)
Please contact our customer service representative to request a return authorization, as well as return instructions.
Contact our customer service at customer@qeepet.com to request a return address

Please follow the instructions below.
Items being returned should be new and unworn. They should be in the original condition in which you received them.

Cancellation Policy

• If you wish to cancel your purchase, please do so even if you contact us at customer@qeepet.com.

• If the order is not shipped, no charges will be incurred. 

 If the order has been shipped, there will be a processing fee to be borne by the customer.

Qeepet.com reserves the right to make any changes to this policy at any time. Notice of any modifications will be posted on this page. If you have any questions about cancellation or any of our other policies, please contact our customer service representatives.

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